24 May 2022 - Update on contact centre wait times: Recently our customers have been experiencing unusually (and unacceptably) long waiting times when calling our contact centre. We apologise for this inconvenience and are taking important steps to improve. Read more here.
Learn about the different ways you can make and receive payments, transfer money, and access your cash with Bank Australia.
How to make a complaint and what we’ll do to make it right.
What to plan for and how we can help in an emergency.
Setting up new cards, digital cards, common questions about cards, and expiring cards.
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At Bank Australia we respectfully acknowledge the Traditional Custodians of all the lands on which we work and pay our respects to the elders past present and emerging. Our head office is located on the land of the Wurundjeri people of the Kulin nation. We recognise their continued connection to the land, waters and culture and we acknowledge their sovereignty has never been ceded. We acknowledge the constant resistance and resilience of First Nations people in their fight for self-determination.
We support the Uluru Statement from the Heart to achieve justice, recognition and respect for First Nations people and a referendum to enshrine a First Nations Voice in the Constitution. We see reconciliation as a fundamental responsibility for Bank Australia and we are committed to advancing reconciliation with Australia’s First Peoples.
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