Scam alert: NEVER share your one-time password (OTP) with anyone, even if they claim to work for Bank Australia. Read more on how to protect yourself.

2023-12-22 2:05 pm

Effective from 5 December 2024, Bank Australia will change the name of the Premium Home Loan Package to Offset Home Loan. Read more about our home loans.

2023-06-23 12:09 pm

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Transfers, payments & cash

Learn about the different ways you can make and receive payments, transfer money, and access your cash with Bank Australia.

Banking basics

Deposits, withdrawals, direct debits, and more.

Bank transfers and times

Find out about bank transfers and how long it takes to transfer money between banks.

International bank transfers, payments and fees

How to wire money to and from overseas accounts.

Digital wallet

Learn about making contactless payments with your mobile device.

Osko payments and PayID

Moving money and paying people within minutes.

Round UP

Round UP lets you grow your savings through your daily Visa Debit card purchases.

Frequently asked

Complaints and disputes

How to make a complaint and what we’ll do to make it right.

Travelling overseas

What to plan for and how we can help in an emergency.

Bank card basics

Setting up new cards, digital cards, common questions about cards, and expiring cards.

Need help?

Send us a secure message via the app or internet banking
Message us right here
Or call us

Have a complaint or compliment? Please let us know.

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Above: Meneka, Common Good store, Bank Australia customer

Related topics

Card management

Managing your bank account

Ways to bank