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2022-11-07 12:47 pm

Accessible banking

Bank Australia's accessibility services and what to do if you need help and information.

An elderly woman checks her phone at a table. Beside her, is a laptop, a pot with flowers and a teacup with a saucer

Learn about Bank Australia accessibility services including cards, fees, loans, AUSLAN interpreters and the National Relay Service. 

Disability pension

Our Pension Access Account has no account fees or transaction fees if your Disability Support Pension is deposited into it. Once you have received an initial pension payment into the account, please contact us to have your fee waiver applied.

Branch fee waiver

We waive everyday account keeping fees for customers with a disability who need to conduct all their banking through a branch. Speak to your local branch manager to learn more.


Our bank cards feature tactile indicators to help customers identify and orient cards in ATMs and EFTPOS machines. 

  • Six dots on our VISA Debit card
  • Four dots on our Platinum Credit card
  • Two dots on our VISA Credit card


We offer loans for individuals and organisations to purchase or build Specialist Disability Accommodation (SDA), and can provide flexible loan terms to suit the project need and individual’s personal financial position. Read about impact finance.

Accessibility tool for online access

For anyone who has difficulty typing, moving a mouse or reading a web page, we recommend using an assistive technology like eSSENTIAL Accessibility.

You can download eSSENTIAL Accessibility for free. This software provides a variety of accessibility features like keyboard and mouse replacements to help make the web accessible. 

It can be used on a standard PC by anyone with dexterity limitations.

Download eSSENTIAL Accessibility

Easy English documents

If you’re a Bank Australia customer with accessibility needs, we can help communicate important information to suit you.

Access our Easy English documents

Hearing and speech

If you’re deaf or find it hard to hear or speak on the phone, you can contact us through the National Relay Service.

Simply become a registered user of the service, then dial 133 677 and ask for 132 888.


  • Speak and Listen users phone 1300 555 727 then ask for 132 888
  • NRS Chat users (previously known as Internet Relay) can make calls on the NRS app or on the NRS Chat Call page (ask for 132 888)

Interpreter service

The Australian Government's free Translating and Interpreter Service can help you to communicate with us. This service is available in over 150 languages. We can arrange this service when you call us or visit us in branch. If the interpreters are helping other customers when you call, we can arrange a call back for you.

Our branches

Use our branch locator to find an accessible branch near you.

If you need an AUSLAN interpreter, we can arrange this before your arrival. Please get in touch to let us know.   


Bank Australia ATMs are located outside a number of our branches and are audio-enabled via a headphone jack, and have a tactile dot on the 5 key. 

Need help?

Send us a secure message in the app or internet banking

Or call us

A person holding a phone with Bank Australia digital banking on the screen