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Scam alert - fake investment offer: A fake document, developed by scammers, claiming to offer investment in a ‘Bank Australia emerging market fund’ is being circulated. This offer is a scam. This is not a legitimate offer from Bank Australia. Find out more

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2022-01-19 3:13 pm

Important update to our branch network & contact centre: Due to the spread of COVID-19 in the community many of our staff have been impacted. This is causing disruption to our branch network and long wait times when calling 132 888. Find out more.

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2022-01-10 11:44 am
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Accessible banking

Bank Australia's accessibility services and what to do if you need help and information.

What’s on this page

Learn about Bank Australia accessibility services including cards, fees, loans, AUSLAN interpreters and the National Relay Service. 

Disability pension

Our Pension Access Account has no account fees or transaction fees if your Disability Support Pension is deposited into it.

Branch fee waiver

We waive everyday account keeping fees for customers with a disability who need to conduct all their banking through a branch. Speak to your local branch manager to learn more.


Our bank cards feature tactile indicators to help customers identify and orient cards in ATMs and EFTPOS machines. 

  • Six dots on our VISA Debit card
  • Four dots on our Platinum Credit card
  • Two dots on our VISA Credit card


We offer loans for individuals and organisations to purchase or build Specialist Disability Accommodation (SDA), and can provide flexible loan terms to suit the project need and individual’s personal financial position. Read about impact finance.

Accessibility tool for online access

For anyone who has difficulty typing, moving a mouse or reading a web page, we recommend using an assistive technology like eSSENTIAL Accessibility.

You can download eSSENTIAL Accessibility for free. This software provides a variety of accessibility features like keyboard and mouse replacements to help make the web accessible. 

It can be used on a standard PC by anyone with dexterity limitations.

Download eSSENTIAL Accessibility

Hearing and speech

If you’re deaf or find it hard to hear or speak on the phone, you can contact us through the National Relay Service.

Simply become a registered user of the service, then dial 133 677 and ask for 132 888.


  • Speak and Listen users phone 1300 555 727 then ask for 132 888
  • NRS Chat users (previously known as Internet Relay) can make calls on the NRS app or on the NRS Chat Call page (ask for 132 888)

Interpreter service

Our interpreter service can help if you prefer to speak a language other than English. If our interpreters are helping other customers when you call, we can arrange a call back for you.

Our branches

Use our branch locator to find an accessible branch near you.

If you need an AUSLAN interpreter, we can arrange this before your arrival. Please get in touch to let us know.   


Bank Australia ATMs are located outside a number of our branches and are audio-enabled via a headphone jack, and have a tactile dot on the 5 key. 

Need help?

Send us a secure message in the app or internet banking

Or call us