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Scam alert - fake investment offer: A fake document, developed by scammers, claiming to offer investment in a ‘Bank Australia emerging market fund’ is being circulated. This offer is a scam. This is not a legitimate offer from Bank Australia. Find out more

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2022-01-19 3:13 pm
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Important update to our branch network & contact centre: Due to the spread of COVID-19 in the community many of our staff have been impacted. This is causing disruption to our branch network and long wait times when calling 132 888. Find out more.

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2022-01-10 11:44 am
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Card security

What you can do to keep your card and banking safe from fraudsters.

What’s on this page

What is card fraud?

Card fraud includes lost and stolen cards, counterfeit cards, and the use of card details on the internet or over the phone.

Security responsibilities

We monitor for unusual transactions, and offer security features such as chip, PIN and Verified by Visa (VbV), but it’s up to you to keep your card secure.

What you can do

  • Sign the signature panel as soon as you receive a new card, and make sure that you securely destroy any old ones
  • Regularly check that your card is still in your possession
  • Don’t let anyone else use your card, or the card details
  • Treat your card as if it was cash, and don’t leave it unattended (e.g. in a car, at your workplace, or in a public place)
  • If you’re not sure about the security of a merchant or an ATM, don’t use it

Contacting us

Tell us straight away if your card is not in your possession.  You can report a lost or stolen card in the app, internet banking, or over the phone.

Need help?

Send us a secure message in the app or internet banking

or call us.