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Branch closure - Sydney, New South Wales only. Following the NSW Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch between Monday 28 June to Friday 27 August. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branch is closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. Thanks for your continued support during this difficult time. Please take care of yourself and others during this period. View details


As a customer owned bank we welcome feedback and invite you to talk with us about how we can make Bank Australia our country's leading responsible bank.

You can contact us in three ways; email, phone or in branch.

If you do wish to email us using the contact form below, please note that for your privacy and protection we are unable to discuss account or personal information via the email us form.

To discuss your personal accounts you will need to phone us on 132 888, use secure email via internet banking or visit us at a branch.

National Relay Service support

If you are deaf or hard of hearing, or have a speech impairment, please contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for 132 888
  • Speak and Listen users phone 1300 555 727 then ask for 132 888
  • NRS Chat users (previously known as Internet Relay) can make NRS Chat calls using the NRS app, or by going to the NRS Chat Call page then ask for 132 888.

Regional and remote customers

  • We're proud to support our regional customers. If you live remotely, you can access your banking with us via Internet Banking and phone banking.
  • Alternatively, we have branches in a range of locations around Australia. Use our branch locator to find your closest branch.  

Complaint and dispute resolution process

Lost or stolen cards

  • If your Visa Debit card, Visa credit card or rediCARD has been stolen or lost, reporting it immediately can help stop unauthorised use. Please contact Bank Australia on 132 888 from within Australia or +61 3 9854 4666 if you are overseas.
  • If you are calling outside of business hours, please listen to our after hours message for directions.
  • If you are within Australia, we can replace your card within five working days. If you are overseas, Visa International can organise a replacement card, but it will cost US$175 and will not be issued with a PIN.