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PLANNED OUTAGE on Saturday 24 July to Sunday 25 July: 21:00pm - 08:00am AEST. New customers who want to sign up online will be unable to. We're very sorry for any inconvenience caused. Call us on 132 888 'til 8:00pm AEST Friday and between 9am-2pm AEDT on Saturday if you have any questions or need a hand. View details

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What happens if the deceased is a joint account holder?

If the deceased person is an account holder of a joint savings or transaction account (excluding loans and credit cards), the funds in the account generally will not form part of the Deceased Estate, and when this is the case the joint account holder will usually be able to continue to operate the account. The deceased person’s name will be removed from the account once we receive the Death Certificate.