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Planned Outage: Sunday 19 September, 2.30am to 8.30am AEST. This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEST Friday or between 9am and 2pm AEST Saturday. View details

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What if I change my mobile number, email address or ABN/ACN?

You will still be able to receive payments. Once the PayID has been created the mobile number, email address or ABN/ACN becomes a unique identifier and it is not linked to your phone service, email account, or ABN/ACN registration.

As someone else may end up with your mobile number or email address, we suggest you cancel your existing PayID and register your new mobile number, email address or ABN/ACN. You can action this via internet banking or mobile banking app.