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Planned Outage: Sunday 19 September, 2.30am to 8.30am AEST. This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEST Friday or between 9am and 2pm AEST Saturday. View details

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What if my PayID is already taken?

If your PayID is already registered, you’ll be notified at the point of registration and presented with an option to ‘dispute’ ownership. Once you launch a dispute, your case will be reviewed within 48 hours.

If you have previously registered the PayID with another financial institution, double check that you have set the PayID to 'transferrable' or 'portable' and then try again.