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Bushfire assistance: Bank Australia is concerned for the safety and wellbeing of the people and communities affected by the bushfire crisis currently affecting many areas of Australia. Customers who need help can call us on 132 888 Monday to Friday 8am-8pm and Saturday 9am-2pm (AEDST). If you are insured by Allianz Insurance, support is available to customers 24/7 by calling 1300 555 030. View details

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Bank Australia is required to verify the identity of all new customers and signatories to an account.

You can speed up this process by having the following documents on hand:

  • your current passport, or
  • your current drivers licence, or
  • your Medicare card.

Once you have completed the online form your details will be sent securely to us. We will then contact you to confirm your identity has been verified.