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Osko payment outage update: Osko payment issue has now been resolved. Please note there may be a slight delay as the system works through any backlog. If you're still experiencing transfer problems please call us on 132 888. Thanks for your patience! View details

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Bank Australia is required to verify the identity of all new customers and signatories to an account.

You can speed up this process by having the following documents on hand:

  • your current passport, or
  • your current drivers licence, or
  • your Medicare card.

Once you have completed the online form your details will be sent securely to us. We will then contact you to confirm your identity has been verified.