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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves View details

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Manage online banking

You'd like to do your banking online.

Online banking is convenient as you can do your banking anytime, anyplace.

Here's some excellent information about online banking at moneysmart.gov.au/managing-your-money/banking#Online

Keep yourself safe online, check out scamwatch.gov.au/content/index.phtml/tag/BankingOnlineAccountScams

To get started you’ll need:

  • any personal account with us
  • the latest version of Internet Explorer, Safari, Firefox or Chrome
  • antivirus software or a personal firewall
  • a secure internet connection and device
  • a current email address.

Frequently asked questions

How long does it take to transfer money to another bank account?

Payments or transfers made to other Bank Australia customers are processed immediately and will be available in their account straight away.

Payments or transfers to another bank will generally transfer overnight on the next business day, payments sent after business hours will take an extra day. The time is also dependent on the other banks processing. 

How do you register for internet banking?

Simply contact us on 132 888 or visit a branch.

What is a Symantec VIP Token and how can I use it?

Bank Australia offers free Symantec VIP to help protect your bank account from online fraud.

The Symantec VIP Access app generates one-time security codes on your phone, tablet or computer – you can use these to identify yourself when using internet banking to pay a new payee or change your details

Using Symantec VIP is more secure than getting your codes via SMS – with Symantec VIP, you are protected from mobile porting.

How to use Symantec VIP:

  1. Download the Symantec VIP Access app for free from the Apple App Store, Google Play Store or computer
  2. Log in to internet banking, and go to ‘Settings’ > ‘Manage Symantec VIP’
  3. Click on ‘Register token’ and follow the prompts

If you are unable to download the Symantec VIP Access app please contact us on 132 888 or visit a branch for other options. 

*Mobile phone porting is when someone transfers your phone to another carrier, or obtains a second SIM, so that they can receive all of your messages and phone calls.

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