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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves View details


It's not as hard as you think.

At Bank Australia, we want to help you do more good. Good for yourself and good for the planet. 

So, you’re ready to switch to clean money… but is it going to be just too hard? Is changing banks the worst life admin job ever?

No! It can actually be a lot easier than most of us think.

It’s still life admin, yes, which is boring, yes. But it’s absolutely worth it to know your money is doing good, not harm, and it’s truly not that painful.


Read about clean money

Seven steps for switching



1. Open an account 

The first step! Open an Everyday Access account online. It’ll take you five minutes. If you have a savings account, open one of those too.

2. Get the App 

Download the Bank Australia App from the App Store or Google Play. Once you’re in, set up your Round UP, card controls and change your PIN.


3. Set up PayID 

Make faster, simple payments with PayID.


4. Move your money 

Jump into your old bank’s App and transfer your money over, both your every transaction account and your savings.

5. Update your work 

Email HR, fill in the form, text your boss: however your work manages personal details, update yours to make sure your pay finds you.

6. Update your direct debits and credits

Yes, updating your credits (like your salary) and your debits (like your mortgage or rent payments} is probably the least fun part of the process.

But it’s easier than it used to be! Why? We can do a chunk of it for you. Just complete and send us this 'Switch regular payments' form and we can transfer direct credits and debits to your new Bank Australia account.

There’s more good news too.

Since July 2019, banks must give you a list of all your direct debits and recurring payments from the last 13 months. Ask them for that list so you don’t miss any. Then update your details with those companies directly. Most of the time you can update by logging into your online account – a phone call is rarely needed.

Don’t forget accounts/profiles you have too, things like:

  • PayPal
  • Rideshare e.g. Uber and Didi
  • Online shopping e.g. ASOS and The Iconic
  • Streaming services e.g. Spotify, Netflix, Stan, Amazon Prime
  • Memberships e.g. gym, union, sports clubs, newspapers and magazines
  • Household things e.g. bills, food boxes like Marley Spoon or Dinnerly, Who Gives a Crap, TOMs Organic
  • Government services (log in to myGov for lots of these) e.g. Medicare, ATO, Centrelink

7. Close your old accounts 

Contact your old bank and close those accounts. Some banks let you do this in their App, others you’ll have to call.

Bonus steps

Feeling really productive? Here are some bonus steps to set yourself up perfectly.

  • Text your friends and family your new BSB and account number (hint: BSB is 313 140)
  • When your card arrives, set up Apple/Samsung Pay on your phone
  • Follow us on Instagram for the cool stuff we and our customers are doing

The fine print

General advice warning
In providing you with this information you should consider the appropriateness of this advice with regards to your particular financial situation and needs. You should consult the Product Disclosure Documents before making a decision to apply for products with Bank Australia.

How to bank fee free

The Everyday Access monthly account fee^ is waived if one of these applies;

  • You're under 25 years of age
  • You add $2000 or more in external deposits to your Everyday Access account each month (like your salary)
  • You support the bank with combined loans, savings and investments over $50,000
  • You receive government benefits such as a pension - Find out more

^As part of our COVID-19 response package, from 31 March 2020 through to 31 August 2020, we are waiving the monthly account fee.

If you don't qualify for fee free banking, the monthly fee^ on your Everyday Access account is $5 for unlimited transactions.