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Each year we invest 4% of after-tax profits into the Bank Australia Impact Fund to support projects that do good for people and the planet.

As a customer owned bank, we think it’s important to support the incredible community organisations who choose to bank with us – and by doing so, be part of the clean money movement.

So, every year, we use part of our Impact Fund to offer our Community Customer Grants.

What are the Community Customer Grants?

Our Community Customer Grants are for our community customers – organisations not individuals – who are having amazing impact for people or the planet.

After the year that was 2020, we want to help our customers have an even bigger impact in their communities. This year, we have doubled the grant amount to $20,000.
Each community customer can apply for a grant of up to $20,000. Applications open 15 March and close 5pm AEST 25 April 2021.
Your organisation needs to have banked with us for 1 year at 30 June 2021 to be eligible. The grant funds must be used for projects where the activity will occur between 1 July 2021 and 30 June 2022. All grant funds must be disbursed during this period.

Our Community Customer Grants fund projects that have a positive impact in areas that are important to our customers:

  • Climate change
  • Environmental conservation
  • Reconciliation and supporting First Nations communities
  • Refugees and people seeking asylum
  • Family and gendered violence
  • Diversity and inclusion of people who are LGBTQI+, live with disability, or are experiencing financial or educational exclusion
  • Homelessness
  • Animal welfare

Applying is easy. 

Here's how...

Application Guidelines

Our 2021 Grant Application Guidelines have everything you need to know about our Community Customer Grants, including eligibility and assessment criteria plus our applications process.

Application guidelines

How to apply

To apply:

  • Check that you’ve been a community customer for at least 1 year at 30 June 2021
  • Read the Application Guidelines, above
  • Submit your application!

Frequently asked questions

Do applicants have to have deductible gift recipient (DGR) status to apply?
No. Organisations with and without deductible gift recipient (DGR) status are welcome to apply.
Can only not for profits apply?
Organisations do not necessarily have to be not for profit to apply. For example, schools or social enterprises can apply as long as they meet the other eligibility criteria.
The total budget for my project is above the upper funding limit of $20,000. Can I still apply for grants funding?
Yes. Our maximum grant is $20,000 however successful applicants can combine our funding with other sources of funding.
My organisation is a Bank Australia customer, but we joined the bank less than one year ago. Can we still apply for funding under the 2021 Customer Grants Round?
No, only organisations that will have been customers of Bank Australia for one year by 30 June 2021 are eligible. Please apply next year though!
If I was successful, when would my organisation receive the grant money?
We release the funds on 1 July 2021 and they need to be disbursed (spent) by 30 June 2022.
My project won’t be finished by the end of June 2022. Can I still apply for funding under the Grants Round?
Any funding provided under the Community Customer Grants will need to be disbursed by 30 June 2022. You can still apply for funding from the 2021 grants round for the part of your project that will take place in financial year 2021-22, even if other parts of the project will continue beyond then.
Does my organisation have to have a particular type of product (e.g. a loan or a transaction account) with Bank Australia to be eligible?
No. The eligibility criteria has no requirement about the type of product that your organisation has, or the amount of money your organisation has in its account/loan.
Can Bank Australia customers partner with other organisations to deliver a project?
Yes. The lead organisation on the project should be a Bank Australia customer, but that lead organisation is able to partner with other organisations (who may be customers or not).
Will Bank Australia promote my project?
Happily! We love talking about our grant recipients on our blog and social media. Where, when and how we talk about Community Customer Grant recipients is decided by talking with each organisation.
Did these grants used to be called something else?

Yes! For the past few years they were called the Customer Grants. We got feedback that this wasn’t clear enough that the grants are for community customers (that is, organisations) rather than individual customers, so we updated the name.