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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details


How does telephone banking access work?

With our telephone banking service, you can perform transactions on your accounts, take out insurance, buy foreign currency, or even apply for a loan - any time of the day.

With telephone banking, you can:

  • listen to current account balances and transactions
  • transfer to other Bank Australia accounts
  • pay your bills using BPAY
  • find out how much interest you earned on your accounts for the previous financial year order statements for your accounts.

To transact on your accounts with the help of a Bank Australia consultant, you will require a Security Password. To nominate your personal Security Password, simply download and complete the Telephone Banking Security Password application. Without a Security Password, your access will be restricted to making general enquiries.

To access Telephone Banking, contact us on 132 888 (cost of a local call; higher costs may apply for mobile phones) from anywhere in Australia or +61 3 9854 4666 from outside Australia.