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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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How does telephone banking access work?

With our telephone banking service, you can perform transactions on your accounts, take out insurance, buy foreign currency, or even apply for a loan - any time of the day.

With telephone banking, you can:

  • listen to current account balances and transactions
  • transfer to other Bank Australia accounts
  • pay your bills using BPAY
  • find out how much interest you earned on your accounts for the previous financial year order statements for your accounts.

To transact on your accounts with the help of a Bank Australia consultant, you will require a Security Password. To nominate your personal Security Password, simply download and complete the Telephone Banking Security Password application. Without a Security Password, your access will be restricted to making general enquiries.

To access Telephone Banking, contact us on 132 888 (cost of a local call; higher costs may apply for mobile phones) from anywhere in Australia or +61 3 9854 4666 from outside Australia.