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Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. Please use the 'find us' function to view your nearest branch's current operating hours. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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The bank with clean money is
the bank Australia needs

You can help make a positive difference

By banking with us, your money helps create positive impact. We lend to community housing providers to help build affordable and social housing for people who need it. 

No monthly account fee

There are no transaction or monthly fees on this account.

Access your money anytime, anywhere

Manage your money 24/7 with our app and Internet Banking, plus over 10,000 free ATMs with Bank Australia and all major banks.

Why choose our Basic Access bank account? 

Get instant access to your Visa debit card

The days of having to wait for your card in the mail are over. Securely view your card details (full card number, expiry date, embossed name and CCV) from the App or Internet Banking.

No more waiting

If you sign up online or already have an existing card with Bank Australia, you will instantly receive a digital version of your card, available via the App or Internet Banking.

Add to your digital wallet

Add your new digital card to Apple Pay, Samsung Pay or Google Pay to start spending straight away. No need to wait for your physical card to arrive.

Cancel, reorder and go

If you need to cancel your card, you can reorder it via the App or Internet Banking and instantly receive your new digital card, which will be available in the App or Internet Banking.

It all adds up with Round UP

Let your small change grow your savings.

Everything you need to know about this account

Who can apply?

To open a new Basic Access account, you’ll need to be in receipt of an eligible concession card (including a Commonwealth Seniors Health card, a Pensioner Concession card or a Health Care card) and agree to have that pension/payment paid into the account. You must also have an Australian residential address.

Rates and fees

There are no transaction or monthly fees on this account. Before making a decision, please read our Product Disclosure Statement. 

All rates and fees

A truly responsible bank can make society better

We use the money our customers deposit to make loans to people, community organisations and businesses that create positive change. When you bank with Bank Australia, you can be confident your money is working towards a positive and more sustainable future. 

That’s why we’re the bank with clean money.

The fine print

* In providing you with this information you should consider the appropriateness of this advice with regards to your particular financial situation and needs. You should refer to Bank Australia’s disclosure documents before making a decision to apply for products with Bank Australia.

Available to customers who have a current Pensioner Concession Card, Health Care Card or Commonwealth Seniors Health Card. Government benefits must be credited to this account. 

Customers who hold a Health Care Card and do not receive Government benefits, must credit their low income earnings into this account.

Upon expiry of an eligible card customers must provide updated card details. If updated details are not provided within two months of card expiration the account will be converted to an Everyday Access account. Applicable fees and charges will apply. Cards may be presented in person or a copy sent via secure email or traditional mail.

The Basic Access Account will have an interest rate of 0% and does not allow cheque books.

Bank Australia is committed to delivering memorable and superior service to all customers. We welcome your feedback, compliments and/or complaints about our performance.

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