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Bank Australia open to serve our customers: As an essential service under the shutdowns announced, our branches and contact centres will remain open to serve our customers with their banking needs over the coming days and weeks. All branches will be operating from 10:00am to 3:00pm, Monday to Friday until further notice. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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Privacy Policy Update

We have updated our Privacy Policy to include additional government support for business customer under the SME Loan Guarantee Scheme, effective 6 April 2020.

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Bank Australia open to serve our customers

As an essential service under the shutdowns announced, our branches and contact centres will remain open to serve our customers with their banking needs over the coming days and weeks.

All branches will be operating from 10:00am to 3:00pm, Monday to Friday until further notice. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday.

It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves.

 

Supporting customers affected by Covid-19

We’re ready to support customers affected by the coronavirus (Covid-19) situation rapidly evolving in Australia, and the flow on effects to the community and economy.

If you need assistance, due to illness or impacts on your employment, please contact us as soon as possible to discuss the assistance available.

The type of assistance we can offer will depend on individual circumstances, and can include: 

  • A deferral of scheduled home loan repayments for up to 3 months, with further 3 month extension possible following a review
  • Waiving fees and charges 
  • Debt consolidation to help make repayments more manageable
  • Other assistance as needed.

Small business customers affected by the impacts of COVID-19 are also encouraged to contact us about the assistance we can offer, which includes the deferral of loan repayments for up to six months.

If you need help, please call us on 132 888 Monday to Friday 8am-8pm and Saturday 9am-2pm (AEDST).

 

Bushfire assistance

Supporting our customers affected by the bushfire crisis

Bank Australia is concerned for the safety and wellbeing of the people and communities affected by the bushfire crisis currently affecting many areas of Australia. We encourage any Bank Australia customer affected by the bushfires to get in touch to discuss their situation and the assistance we can provide.

As we have always done in times of disaster, our customer assistance team will work with affected customers to provide the most appropriate support for their situation. This may include the following support options to help people through this difficult time:

  • Pausing scheduled loan repayments
  • Deferring interest payments on a case-by-case basis
  • Deferring upcoming credit card payments
  • Increasing emergency credit card limits
  • Debt consolidation to help make repayments more manageable
  • Restructuring existing loans free of the usual establishment fees.

Customers who need help can call us on 132 888 Monday to Friday 8am-8pm and Saturday 9am-2pm (AEDST). If you are insured by Allianz Insurance, support is available to customers 24/7 by calling 1300 555 030.

Allianz Bushfire Support

Support for Allianz/Bank Australia Insurance customers impacted by bushfire.

If you have been impacted by the recent bushfires you can claim online or call us on 1300 555 030. The claims team is here to help you 24/7. You don’t need your policy documents, our claims team can locate these details for you.

  • A 24/7 claims line (1300 555 030) so customers can lodge priority claims or speak to a consultant whenever they need
  • Allianz has initiated proactive claims contact, reaching out to customers in specific regions who have not yet come forward to make a claim.
  • Wherever possible, Allianz has on-the-ground support for customers from our assessment and claims teams, working in coordination with the Insurance Council of Australia.

Our first priority is your safety. Please keep yourself and your family out of harm’s way until the bushfire risk is over. Then, when it’s safe to do so, contact Allianz when possible.

More information

Scam Alerts

Read our security and fraud protection tips. 

Scam alert

'Payment donation' scam

Please be aware of an email being sent to people claiming a ‘payment donation’ has been sent and ‘Bank Australia’ will pay them as soon as they provide their personal information.

This is a phishing email and we are investigating. Do not send any of your personal or financial information.

If you receive the email or any other email containing an unusual request, please contact us immediately on 132 888.

Scam alert

COVID-19 superannuation scam

Scammers are now taking advantage of recent announcements around people being able to access their super early. 

The ACCC reports that scammers are cold-calling people offering to assist them to access their super early.

If you decide to access your super early, you do not require help from a third party organisation or person to do this. You also do not need to pay a fee to access your super early.

You can organise early access to your super through your MyGov account. Always type in the website address (URL) in directly and don't follow a hyperlink to MyGov in an email. That link in an email could be a phishing scam. 

See more COVID-19 scams

Scam alert

COVID-19 text message scam

There’s a COVID-19 (coronavirus) text message scam going around.

It appears to come from ‘GOV’ and includes a link to find out when to ‘get tested in your geographical area’ for COVID-19.

This is a scam. Please delete this message.

If you click the link, it may install malicious software on your device to try steal your banking details. 

If you have clicked on the link and are concerned, call us immediately on 132 888.

And please remember, the Australian Government or Bank Australia won’t text you a web link.

Find out more from Stay Smart Online

 

 

 

 

 

 

 

Scam alert

Jan 17: Scammers are targeting Visa card holders by calling them and pretending to be from the bank’s fraud monitoring team in an effort to trick people into providing personal and account information. If you receive a call and are not 100% sure that it’s legitimate, please hang up and call the bank on 132 888.

Scam alert

Please be aware of an email being sent to people claiming a ‘payment donation’ has been sent and ‘Bank Australia’ will pay them as soon as they provide their personal information. This is a phishing email and we are investigating. Do not send any of your personal or financial information. If you receive this email or any other email containing an unusual request, please contact us immediately on 132 888. 

Scam alert

Scammers are targeting Australian job seekers to steal their personal information and trick them into transferring money to criminals, by posting fake employment ads on job seeker websites like Seek, Jora and Indeed. If in doubt about a job ad, get a second opinion from family and friends before communicating with the recruiter.

If you suspect you might have encountered this type of scam, you can report the scam to SCAMwatch. You should also report the incident to your local police, as well as the recruitment site the job has been advertised through.

Scam alert

Scammers are contacting people and pretending to be from The Australian Taxation Office (ATO). They are using pre-recorded messages that ask you to call back to avoid being arrested. They are also manipulating the caller ID so that your phone displays a legitimate ATO phone number.

 If you receive a call purporting to be from the ATO and are not 100% sure that it is legitimate, contact the ATO to verify the call or report it as a scam by contacting the ATO directly using the details on the ATO website.

Scam alert

Fraudsters are currently porting mobile phones to intercept calls and text messages from banks. The information they get access to can enable them to steal money and in some cases identities.  

If your phone stops working properly or you see an unknown transaction on your account, please call us on 132 888. For more information on phone porting and unauthorised transactions visit: https://bankaust.com.au/support/alerts/security-and-fraud-protection/

LandMark White data breach

LandMark White (LMW), a property valuation service provider, has advised Bank Australia of a data breach that has affected customers of a number of banks.

The data breach is limited to LMW’s system and Bank Australia systems have not been breached.

LMW has advised that the customer information that was disclosed relates to property valuations undertaken by LMW and includes customer name; contact details such as phone or email address; and details about the valued property.

A small number of Bank Australia customers are affected by this incident and we are in the process of contacting those customers.

We are taking this incident seriously and have implemented additional account monitoring for affected customers. We have also suspended property valuations by LMW while this incident is investigated.

For further information customers can contact us on 132 888 Mon-Fri 8am-8pm and Sat 9am-2pm or via email to [email protected].

Further information about the incident is available on LMW’s website at https://www.lmw.com.au/faqs.

Scam alert: Fake calls from Bank Australia fraud monitoring team

We've received reports that scammers are pretending to be from Bank Australia’s card fraud monitoring team. The caller claims your card has been used to make unauthorised payments, and that they require your personal and card details to cancel the card and prevent further transactions. This is an attempt to the obtain your bank details and spend your money. If you receive a call claiming to be from the bank and aren't 100% sure that it's legitimate, do not provide any details, hang up and call us on 132 888.
 
For information about fraud security visit: https://bit.ly/2C6Pj9k

Scam alert: Beware of fake tax payment methods

According to the ATO, Australians have lost $224k through tax payment scams since June 2018. To prevent yourself from falling victim to one of these scams ensure you know:

  • when you owe tax, are expecting a refund or have to lodge a return,
  • that the ATO only accepts payments into an account at the Reserve Bank (this can be by cheque, cash deposit at Australia Post, or by online transfer)
  • the ATO does not ask for cryptocurrency (e.g. Bitcoin), gift cards or iTunes cards.

For more information, visit Stay Smart Online.

Scam alert: A scam SMS being sent to cardholders in an attempt to have customers provide their personal information. 

The message states that the customer has fraudulent transactions on their credit card and urges members to contact a mobile telephone number or to click on a link to confirm personal data. Please ensure you do not click on any suspicious links and/or enter personal information. If you receive a suspicious SMS, please let us know on 132 888. Our Banking Integrity department may ask you for some more details about the SMS. 

Scam alert: There is currently a phishing email circulating purporting to be from Bank Australia.

There is currently a phishing email circulating purporting to be from Bank Australia. The email asks you to click on a link to “secure your digital banking information”. This email is not legitimate – do not click on the link. If you receive this email, please let us know on 132 888.  Our Banking Integrity department may ask you for some more details about what it in the email. Remember: we will not ask you to click on a link to log in to your account and verify your details.  Always type in the bankaust URL instead of clicking a link or using a saved favourite. 

Scam alert: Beware of the (fake) taxman

It’s that time of year again where fraudsters use tax time to try to swindle people out of their money. Acting as the Australian Taxation Office (ATO) these fraudsters may ask for tax payments or try to obtain sensitive information from you. We’ve prepared some tips to help you avoid getting caught up in one of these scams."

Scam alert: Fake Medicare emails

Criminals are currently sending fake emails pretending to be from Medicare. The email asks people to log into their MyGov account and update their Electronic Funds Transfer (EFT) details so they can receive Medicare payments. If you click on the link in the email you are taken a replica of the myGov website - however the website address includes '.net' which is a sign it is fake. 

If you enter your banking information, criminals can use it to steal your identity and money.  If you receive one of these emails, just delete it.

For more information on what the scam email looks like, visit  Stay Smart Online.

Scam alert: Fake PayID registration emails

Criminals are currently sending fake emails targeting PayID registrations. The emails encourage you to click on a link that takes you to a fake website where you are supposed to enter sensitive information such as account details and passwords. If you receive one of these emails, just delete it, then run a full virus scan.

Any emails from us relating to PayIDs will only take you to a page with more information on how to register – we won’t ask for sensitive information like login details. If an email claims to be from Bank Australia and takes you to a page requesting sensitive information, please contact us immediately on 132 888.

Scam alert: ATO Bitcoin scam

The Australian Taxation Office is warning people to beware of scammers impersonating the ATO and demanding Bitcoin or other cryptocurrency as a form of payment for fake tax debts.

The ATO has seen over $50,000 paid in Bitcoin to scammers claiming fake ATO tax debts so far. More info here.

Scam alert: Scam security patch emails

Criminals are currently sending fake emails claiming to be for software patches, recommending you install urgent updates to your software to fix security problems. The links in these emails take you to a fake website that installs malware on your computer or device. 

If you receive one of these emails, just delete it, then run a full virus scan.

Only ever download patches directly from the company (e.g. Microsoft, Adobe, etc.).  To make this easy, make sure that you have auto-updates enabled on your computer or device.

For more information, visit Stay Smart Online.

Scam alert: Selling items online

Customers have been targeted by scammers while selling items online, including high value items such as cars.

How does it work?
The scammers give you a story of being on a ship at sea or similar, and tell you that they’d like to buy the item from you, but they need to pay a courier via Western Union to get it picked up.

The scammers then claim they can’t make a payment to Western Union from their remote location, but ask you to make the Western Union payment on their behalf if they transfer the money to your bank account. They often provide a fake confirmation of payment to you to make you think they’ve transferred money to your account.

People get scammed when they transfer money to the Western Union account, and then the promised bank transfer from the scammer never turns up.

Make sure you don’t fall victim. Don’t give your account details to anyone unless you know they are legitimate.

Scam alert: Scam calls on the rise

Customers are reporting an increase in scam calls where the caller wants remote access to your computer and requests you log into your internet banking.  We have also seen an increase in scam emails where the sender is pretending to be someone you know so that you send them money.

Use extreme caution with any requests for money, and don’t let anyone access your computer or device remotely.  Never give out information in a cold call – if the legitimate person, they will be happy for you to call them back on a number you know and trust.  Never log into your internet banking while someone else has remote access to your computer.

Scam alert: Fraudulent Bank Australia calls

We’ve received reports from customers who have received scam phone calls from scammers claiming to be from Bank Australia, Bank Australia Head Office, and bankmecu (our previous name). The scam caller asks to confirm details, including card information, and personal information such as a date of birth.

Bank Australia will NEVER call you to ask for this information. If you receive a call like this, please hang up the phone immediately and call us on 132 888.

NBN scam alert

Scammers are pretending to be from the NBN in an attempt to con people out of their money and personal information.

The common scams reported involving scammers impersonating NBN include:

• Signing individuals up to fake accounts
• Conning individuals into allowing remote access to their computers
• Phishing for information

NBN will never call you to remotely access your computer, or to ask for personal information such as your Medicare card number or bank account information.

Protect yourself by:
• Hanging up the phone to any unsolicited phone calls
• Never providing your personal information or account details over the phone, or allowing remote access to your computer, unless you made the call and the phone number came from a trusted source.

If you suspect someone is trying to scam you, or you find yourself the victim of a scam, contact us on 132 888 immediately so we can take precautions to protect your account.

More information on scams, and methods used by scammers, can be found at scamwatch.gov.au.

Protect yourself from ransomware

There has been a wave of ransomware hitting computers across the globe recently. We’re reminding customers to keep devices (laptops, desktops, tablets, mobiles) updated with the latest software updates and patches from your provider, such as Microsoft Windows.

Fraud prevention and detection communication

As part of Bank Australia's commitment to fraud prevention and detection, our team may call, email you or SMS you to confirm a transaction.

From time to time we may send you an SMS from the Fraud Bureau to confirm card transactions. Please call the number provided in the SMS (1300 705 750). You won’t be able to reply to the SMS. If you are unsure about the validity of the SMS please call 132 888 to be transferred to the Fraud Bureau.

Remember that we never ask you to disclose your PIN or personal banking details.

People Planet
7 Jul 2020

People
6 Jul 2020

Prosperity
2 Jul 2020

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