24 May 2022 - Update on contact centre wait times: Recently our customers have been experiencing unusually (and unacceptably) long waiting times when calling our contact centre. We apologise for this inconvenience and are taking important steps to improve. Read more here.
From understanding interest to managing your card and account.
Learn about our credit card range, including interest free days, managing your account, rates, and our terms and conditions.
With card controls, you can switch various card functions on or off, depending on how you want to use your card.
Learn about lost, misplaced and blocked cards – and find out what you can do about dodgy or broken transactions.
Find out what to do when you’re locked out of the app or internet banking, or when your card won’t work.
Your credit history and why it matters for loan and credit card applications.
Can’t figure out something in your transaction history? These tips will help you think back and find clarity before disputing the amount.
If you’re a Bank Australia customer experiencing financial difficulty, we can help you figure out what to do.