Scam alert: NEVER share your one-time password (OTP) with anyone, even if they claim to work for Bank Australia. Read more on how to protect yourself.

2023-12-22 2:05 pm

Effective from 5 December 2024, Bank Australia will change the name of the Premium Home Loan Package to Offset Home Loan. Read more about our home loans.

2023-06-23 12:09 pm

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Credit card support

From understanding interest to managing your card and account.

Credit card rates and features

Learn about our credit card range to find out which option best suits your needs and finances.

Card troubleshooting

Learn about lost, misplaced and blocked cards – and find out what you can do about dodgy or broken transactions.

Card control settings

With card controls, you can switch various card functions on or off, depending on how you want to use your card.

Digital wallet

Learn about making contactless payments with your mobile device.

Bank statements and keeping track

Bank Australia statements, alerts, push notifications and your transaction history.

Locked out of accounts

Find out what to do when you’re locked out of the app or internet banking, or when your card won’t work.

Frequently asked

Credit history

Your credit history and why it matters for loan and credit card applications.

How to identify a real card transaction

Can’t figure out something in your transaction history? These tips will help you think back and find clarity before disputing the amount.

Hardship support

If you’re a Bank Australia customer experiencing financial difficulty, we can help you figure out what to do.

Need help?

Send us a secure message via the app or internet banking
Message us right here
Or call us

Have a complaint or compliment? Please let us know.

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Above: Meneka, Common Good store, Bank Australia customer

Related topics

Card management

Opening a Bank Australia account

Customer care