Alert

24 May 2022 - Update on contact centre wait times: Recently our customers have been experiencing unusually (and unacceptably) long waiting times when calling our contact centre. We apologise for this inconvenience and are taking important steps to improve. Read more here.

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2022-04-28 10:05 am
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Credit card support

From understanding interest to managing your card and account.

Frequently asked

Credit history

Your credit history and why it matters for loan and credit card applications.

How to identify a real card transaction

Can’t figure out something in your transaction history? These tips will help you think back and find clarity before disputing the amount.

Hardship support

If you’re a Bank Australia customer experiencing financial difficulty, we can help you figure out what to do.

Need help?

Have a complaint or compliment? Please let us know.

Above: Meneka, Common Good store, Bank Australia customer

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