COVID-19 announcement: Support for customers and small business
This is an extraordinary period in Australia’s history with the COVID-19 pandemic having a major impact on all Australians, small businesses, and the economy as a whole.
In response to this situation, we are offering a range of assistance to support our customers affected by the COVID-19 pandemic. This assistance is being tailored to meet individual circumstances and may include:
- A deferral of scheduled home loan repayments for up to 3 months, with further 3 month extension possible following a review
- Waiving fees and charges
- Debt consolidation to help make repayments more manageable
- Other assistance as needed.
Small business customers impacted by COVID-19 are encouraged to contact us to discuss how we can assist you including a deferral of loan repayments for up to six months.
In response to COVID-19, the Reserve Bank of Australia announced a 0.25% cut to the official cash rate on 19 March 2020, bringing it to a new low of 0.25%. This second rate cut in less than a month reflects the extent to which COVID-19 is impacting the Australian economy.
We are now assessing the RBA’s decision as well as considering how best we can provide a comprehensive package of assistance to our customers during this period. We understand that our customers will want to receive this information as soon as possible and a further announcement will be made very shortly.
In the meantime please call us on 132 888 Monday to Friday 8am-8pm (AEDST) for assistance.
If you or your business is directly affected by COVID-19, please complete this loan repayment pause form.
