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Bank Australia open to serve our customers: As an essential service under the shutdowns announced, our branches and contact centres will remain open to serve our customers with their banking needs over the coming days and weeks. All branches will be operating from 10:00am to 3:00pm, Monday to Friday until further notice. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details


Support for businesses during COVID-19

We know the COVID-19 pandemic is putting stress on many of our business customers. This page shares what we’ve put in place to support your business. 

If you have business accounts or loans with us, it’s really important that you get in touch with us - even if you’re not yet directly affected. We’re ready to work with you to make a plan that’s tailored to your business to help you through this difficult period. 

Just call us on 132 888, 8am-8pm Monday to Friday and 9am-2pm Saturday.

Here's some of the ways we're helping

Reducing variable rates

We've reduced many variable rate business interest loans by 0.25%. This will be automatic, you don’t need to do anything.

Waiving fees

We've waived the $8 monthly fee for commercial access accounts until 31 August 2020. This will be automatic, you don’t need to do anything.


Deferring loan and credit card repayments

We’re deferring business loans repayments, including credit cards, for up to 6 months. 

Submit your request 

The SME Guarantee Scheme^

With the support of the Australian Government, our business and community customers can apply for a Commercial Assistance Loan of up to $250,000**. This loan is design to assist your business with the economic impacts of COVID-19 and to help you retain staff.

With the Commercial Assistance Loan, the Australian Government will provide a 50% guarantee to help you meet your operating requirements during the term using the Coronavirus SME Guarantee Scheme.

To be eligible, you need to tick a few boxes.

You need to be:

 A business customer with an ABN.

 Small to medium sized businesses (‘SME’), community group or not-for-profit with annual turnover less than $50 million.

 Applying to Bank Australia only for a scheme loan amount not exceeding $250,000.

 Approved unconditionally by 30 September 2020. That’s because these loans have limited allocation.

To apply for this loan, please register your interest and we’ll let you know the information we need from you.

Submit a commercial loan enquiry

Read more on the Government’s Coronavirus SME Guarantee Scheme.

State and Territory Government business support


Do you have personal banking with us too?


You can apply to have your home loan repayments paused for up to three months. There’s the option to extend by another three months too.

Loan repayment pause form

Things you should know

More information on COVID-19 support for businesses

In providing you with this information you should consider the appropriateness of these products, the information and terms with regards to your particular financial situation and needs. The information provided does not constitute advice and you should ensure you seek any expert advice you require. You should consult the Product Disclosure Documents, before making a decision to apply for products with Bank Australia. Terms, conditions, fees and charges may be applicable.

* Minimum opening deposit of $500. Advertised term deposit rates are current at the time of publication but can be changed at any time. You will get the interest rate that applies to your term deposit on the day your account is opened.

^This product is only available to approved business customers and for business purposes only. All applications are subject to our credit assessment and approval. Terms and conditions are applicable and fees and charges may apply. You should also read our Financial Services Guide.

Bank Australia Limited ABN 21 087 651 607 AFSL/Australian Credit Licence Number 238431

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