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Planned Maintenance: On Sunday 8 December, we will have a planned outage from 3.30am to 8am (AEDT).The outage will affect internet banking, our app, phone banking and people who want to apply for a Bank Australia account or home loan. View details

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Bank Australia is required to verify the identity of all new customers and signatories to an account.

You can speed up this process by having the following documents on hand:

  • your current passport, or
  • your current drivers licence, or
  • your Medicare card.

Once you have completed the online form your details will be sent securely to us. We will then contact you to confirm your identity has been verified.