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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details


What is a discharge authority form?

A signed discharge authority form will allow us to notify your current lender that you are refinancing your home loan to Bank Australia. We’ll provide you with the form and once it is signed we can handle all matters relating to your current lender, including booking in your loan settlement.