Contacting you about fraud
As part of Bank Australia's commitment to fraud prevention and detection, our team may call, email you or SMS you to confirm a transaction.
From time to time we may send you an SMS from the Fraud Bureau to confirm card transactions. Please call the number provided in the SMS (1300 705 750). You won’t be able to reply to the SMS. If you are unsure about the validity of the SMS please call 132 888 to be transferred to the Fraud Bureau.
Remember that we never ask you to disclose your PIN or personal banking details.
Staying safe online
We live in an increasingly online world.
It’s very convenient and quick to get information and to get things done, but it also means there is more personal information online and everyone needs to make sure that they keep it as safe as they can.
Read our security tips further down on this page for more advice.
You can call us on 132 888, talk to someone in your local branch, or send us an email.
To find out more about how to avoid abuse, scams and fraud, you can refer to the ABA Safe & Savvy guide.
These web sites have useful information about fraud protection and staying smart online:
Our commitment to your safety
We will never:
> send you unsolicited emails asking for information
> ask you to disclose your PIN or personal banking details in an unsolicited email, SMS or telephone call
> ask you to disclose your card number or any other information on your card
> ask you to click on a link in an email which then asks you to log in to your account and verify your details