Skip to main content

Planned Outage: Sunday 19 September, 2.30am to 8.30am AEST. This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up. Call us on 132 888 for any questions, we're here 'til 8pm AEST Friday or between 9am and 2pm AEST Saturday. View details


What are direct credits and direct debits?

A direct credit is an electronic deposit to your account. For example, your employer may deposit your salary into your account or you may allow Telstra to deposit your share dividends into your account.

A direct debit is an electronic withdrawal from your account. For example, you could give your insurance company authorisation to withdraw your regular premium from your account when it is due.

You do need to ensure funds are in your account when direct debits are due. Otherwise, a direct debit dishonour fee will apply if the payment is declined due to insufficient funds.