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Branch closure - Sydney, New South Wales and Melbourne CBD, Victoria. Following the Government’s announcement of stay-at-home restrictions, we've decided to temporarily close our Sydney CBD branch and Melbourne CBD branch. We’ve made this decision to limit the potential risks to our customers and staff and to support the efforts to limit the spread of COVID-19 in the areas under stay-at-home restrictions. While the branches are closed, we’ll be able to help you over the phone on 132 888 Monday to Friday 8am-8pm and Saturday 9am – 2pm AEST. View details


What are direct credits and direct debits?

A direct credit is an electronic deposit to your account. For example, your employer may deposit your salary into your account or you may allow Telstra to deposit your share dividends into your account.

A direct debit is an electronic withdrawal from your account. For example, you could give your insurance company authorisation to withdraw your regular premium from your account when it is due.

You do need to ensure funds are in your account when direct debits are due. Otherwise, a direct debit dishonour fee will apply if the payment is declined due to insufficient funds.