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Bank Australia open to serve our customers: As an essential service under the shutdowns announced, our branches and contact centres will remain open to serve our customers with their banking needs over the coming days and weeks. All branches will be operating from 10:00am to 3:00pm, Monday to Friday until further notice. You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday. It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. View details

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Our commitment to your safety

We are committed to protecting our customers’ money. 

Below you can read about the different types of banking fraud and how you can avoid being a victim.  It’s also important for you to know what we will and won’t do so that you can be prepared to protect your information.

We will:

  • regularly monitor your accounts for unusual transactions
  • actively seek to confirm with you any transactions that appear to be unusual. As part of this, staff from our Banking Integrity team or Fraud Bureau Service may call you, email you, or send you a letter or SMS requesting confirmation of a transaction
  • encourage you to verify your identify by contacting us on 132 888
  • take proactive measures to restrict access to the account if we detect unusual activity and we are unable to confirm the legitimacy of the transactions with you
  • send you a copy of the Bank Australia Security Guidelines

We will NEVER:

  • send you unsolicited emails asking for information
  • ask you to disclose your PIN or personal banking details in an unsolicited email, SMS or telephone call
  • ask you to disclose your card number or any other information on your card
  • ask you to click on a link in an email which then asks you to log in to your account and verify your details.

Fraudsters are always trying to find new ways to access people’s money. Here are some of their common techniques and ways you can protect yourself:

  • Staying Safe Online including:
    • Viruses, spyware and other malware
    • Phishing or hoax emails and texts (SMS)
    • Keeping your computer safe
    • Keeping your devices safe
    • Email hijacking and spoofing
    • Internet Banking fraud
    • Mobile phone porting
    • Token
  • Identity and theft issues:
    • Card security 
    • Lending fraud 
    • Identity theft and fraud
    • Mail theft
    • Cheque fraud 
  • Scams

More information

You can call us on 132 888, talk to someone in your local branch, or send us an email.

To find out more about how to avoid abuse, scams and fraud, you can refer to the ABA Safe & Savvy guide here.

These web sites have useful information about fraud protection and staying smart online:

staysmartonline.gov.au
scamwatch.gov.au
moneysmart.gov.au
afp.gov.au
ato.gov.au
veda.com.au
cyber.gov.au
esafety.gov.au

Bank Australia has zero tolerance for corrupt behaviour, including fraud. Our policies, procedures and controls are designed to protect you. If you have concerns about possible fraudulent activity, contact us on immediately on 132 888.